What will happen when you try to access your account on the new PBI website?
ProPass Subscribers:
When you visit our new site, you’ll need to enter your email and reset your password to log in. Please review your account and add your most up-to-date information. Your ProPass subscription and your access to included courses will continue for the duration of your subscription term.
Any courses added to your account before the switch will no longer be saved to your account, so if you would like to access previously added courses, you can simply find those courses in our catalog and begin watching them at your convenience.
On our new site, as a subscriber you can simply log in and view courses; you will automatically have viewing access to all content that is included in your ProPass subscription. Placing orders is no longer necessary!
Nonsubscribers:
If you are not a ProPass subscriber, but you are registered for courses after June 10, when you visit our new site you'll need to enter your email and reset your password to log in. You will see your future course registrations in your account at or shortly after the new site launches.
If you are a customer, but are not a ProPass subscriber OR not registered for any courses after June 10, you’ll create a new account and add your most up-to-date information.
What else do you need to know?
- Courses purchased before June 10, 2024: Any on-demand or past live webcast courses that were purchased before June 10 will no longer be accessible. You should have received several emails from us alerting you to the change and that action was required to complete these courses.
- Digital books purchased before June 10, 2024: Any digital book products purchased before June 10 will no longer be accessible. You should have received several emails from us alerting you to the change and that action was required to download your digital books.
- Access to future courses: Any registrations for courses occurring after June 10, 2024 will remain in place. You will be able to access and attend those future courses and should see those orders in your PBI account at or shortly after the June 10 system transition.
Have questions about past purchases that will no longer be accessible? Don’t worry! The PBI staff can still access and view your order history and provide any information you need about past courses and previously reported CLE credits. You can reach the team at info@pbi.org or 1-800-932-4637.
If it’s been a while since you purchased anything from PBI, no problem. Just create a new account, make sure all of your information is up to date, and start browsing!